Introduction
Aura Recovery Center (“we,” “us,” or “our”) operates the website https://aurarecoverycenter.com/ (the “Site”). We are committed to protecting the privacy and security of your personal information and your Protected Health Information (PHI).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or utilize our services, including Detoxification, Residential Treatment, and Medication-Assisted Treatment (MAT).
HIPAA and Protected Health Information (PHI)
As a healthcare provider, Aura Recovery Center is governed by the Health Insurance Portability and Accountability Act (HIPAA). Information related to your past, present, or future physical or mental health condition, the provision of healthcare to you, or payment for that care is considered Protected Health Information (PHI).
We maintain a separate Notice of Privacy Practices (NPP) that specifically describes how we may use and disclose your PHI and your rights regarding this information. If you become a patient, the NPP will supersede this general web policy where applicable.
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Confidentiality: We do not disclose PHI to third parties without your written authorization, except where permitted or required by law (e.g., for treatment, payment, or healthcare operations).
Information We Collect
A. Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
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Fill out forms on our Site (e.g., “Verify Insurance” or “Contact Us”).
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Subscribe to newsletters or request information.
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Communicate with us via phone, email, or chat.
This information may include:
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Name
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Email address
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Phone number
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Insurance policy information
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Address (City, State, Zip Code)
B. Usage Data
When you access the Site, our servers automatically collect certain information (“Usage Data”). This may include:
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Your device’s Internet Protocol (IP) address.
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Browser type and version.
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Pages of our Site that you visit, the time and date of your visit, and the time spent on those pages.
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Unique device identifiers and other diagnostic data.
C. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
How We Use Your Information
We use the collected data for various purposes:
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To provide and maintain our Service: Including verifying insurance benefits and processing admissions.
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To contact you: To respond to your inquiries, provide support, or send you news and information about our services (unless you have opted not to receive such information).
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To improve our Site: analyzing usage to improve content, functionality, and user experience.
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Compliance: To fulfill legal obligations and enforce our agreements.
Sharing Your Information
We do not sell, trade, or rent your personal identification information to others. We may share information in the following situations:
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Service Providers: We may share data with third-party vendors who help us operate our business (e.g., website hosting, analytics, email delivery), provided they agree to keep this information confidential.
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
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Business Transfers: If Aura Recovery Center is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
Data Security
We use administrative, technical, and physical security measures to help protect your personal information. This includes the use of SSL (Secure Socket Layer) encryption for data transmitted over the Site. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet is 100% secure.
Third-Party Links
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.
Children’s Privacy
Our Services are not addressed to anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If we become aware that we have collected Personal Data from a child without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us:
Aura Recovery Center 2439 Brownsford Rd Scottsville, KY 42164
Phone: (270) 770-4770
Website: https://aurarecoverycenter.com/
